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Fixed Price Service Policy

Microsoft Centified Systems Engineer



What is IT in Dentistry's Fixed Price Policy?

IT in Dentistry focuses on tasks and outcomes and not the time taken to perform the work - we refer to this as Outcome Based Service Work. When we are contacted to attend to a problem, a fixed price quote can be given at the same time - whether the work involved requires us to be on-site or whether it is performed remotely, as long as the information provided to IT in Dentistry is accurate, then we can provide a fixed price for the repair. If the problem is not what was expected, we will requote, allowing you to remain informed and leaving the decision in your hands whether to proceed any further. You only pay for the tasks that have already been performed.

What support can IT in Dentistry offer?

Onsite and Remote Support
IT in Dentistry provides support for your desktop computers, dedicated servers, and other network infrastructure. We draw on our years of experience to resolve your problems quickly and efficiently, reducing interruption to your practice.

Most support can now be done remotely and, if required, out of business hours. This saves time and money and gets your systems running again quickly, reducing your downtime.

Desktop Support
IT in Dentistry provides support for the following operating systems...

  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Microsoft Windows XP
  • Microsoft Windows 2000 Professional

Server Support
IT in Dentistry provides support for the following server operating systems...

  • Microsoft Small Business Server 2011
  • Microsoft Windows Server 2008
  • Microsoft Small Business Server 2008
  • Microsoft Windows Server 2003
  • Microsoft Small Business Server 2003
  • Microsoft Windows Server 2000
  • Microsoft Small Business Server 2000

Application Support
IT in Dentistry provides support for the following application software...

  • Microsoft Office Suite
  • Trend Micro Worry Free Business Server
  • Trend Micro Antivirus and Security products
  • Symantec Backup Solutions
  • Symantec Antivirus and Security products
  • Plus many more

Maintenance and Monitoring
IT in Dentistry can provide you with a maintenance plan that will keep your systems running efficiently and allow you to pro-actively manage your IT environment and identify areas that need upgrading or replacing before they become a problem. Click here for more information on our Managed Services, Service Level Agreements.

Network Support and Management
IT in Dentistry provides expert solutions for your networking needs. We can help you out the next time your network goes down or just tweak your existing network to work more effectively.

Anyone can connect systems together and call it a network, but how well that runs and how efficient it is in your practice will depend upon how it was planned and executed. IT in Dentistry takes the time to create a network infrastructure and design that will effectively manage the requirements of the modern dental practice.


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