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Managed Services

What is Managed Services?

The general definition of Managed Services is the outsourcing of your IT management and support to an external services provider as a method of improving your day-to-day operations and managing your IT expenditure. A Managed Services Provider (MSP) is responsible for a defined set of services, generally at a fixed monthly fee.

IT in Dentistry Service Level Agreements (SLAs)

IT in Dentistry provides client oriented Service Level Agreements (SLAs) that address many of the IT issues facing your practice.

The key questions to ask yourself are:

  • Is computer uptime crucial to the success of your practice?
  • Have you always wanted to have:
    • more reliable computer systems?
    • an easy to calculate budget for IT expenditure?
    • an organisation that has the efficiency of your network as its priority?
    • a service organisation that contacts you and keeps you informed?

The IT in Dentistry SLA addresses all of these areas with our SLAs and Managed Services. Each level is clearly defined, so there are no surprises. IT in Dentistry's SLAs are not based on a set number of hours per month, they are based on industry standard, best practice to keep your systems maintained and running well. But we don't stop there, we offer accountability through reporting and keeping you informed, because at the end of the day, it is your network and you need to make sure that you are receiving value for money.

For more information on an IT in Dentistry SLA, please contact us.

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